Frequently asked questions
This is generally difficult to answer. Our partners and their production facilities are distributed internationally. We mainly distribute products from Germany, China, the USA, Europe and Taiwan.
Our own LXinstruments products are manufactured directly at our headquarters in Nufringen, Germany.
LXinstruments is a pure B2B company. Therefore, only trademen can buy from us.
Yes. We sell directly via the store to all European countries. Delivery outside of Europe is also possible. Please contact us directly.
We are very experienced with customs formalities. Please contact our colleagues by phone (+49 (0) 7032 / 895 93-3)) or email (sales@lxinstruments.com) so that we can discuss the customs formalities with you directly.
Everyday data such as company name, German VAT ID, name and address are required. The data is stored in accordance with the GDPR.
You can find the products via the categories in the shop or by using the search function for more specific searches. If you know the unique manufacturer number for the product, you will find it the quickest.
Please contact us immediately by phone or email with a precise description of the fault. Depending on the device, there are different ways to proceed. We will decide together how to proceed.
The duration of a repair strongly depends on the country of origin of the purchased device. Some devices can be repaired directly in Germany, while others have to be sent back to the manufacturer. In any case, you will be informed as soon as possible about the duration of the repair.
The processes differ depending on whether the case is still under warranty or not. If possible, we will have the devices collected from you, but this must first be clarified on a case-by-case basis.
How much does a repair cost?
The Repair costs vary greatly depending on the defect, country of origin, warranty status, etc. Please contact us to clarify the details.
If it is a warranty case, we usually have the device picked up, if possible. We naturally comply with the legal requirement that transportation costs in the B2B sector are halved between the contractual partners.
The devices must be packed extremely well. The Package must be Sturdy and scratch-resistant on the outside and protected even in the event of an accidental drop. It also must be soft and shock-absorbing on the inside.
Visa, Mastercard, prepayment, American Express, Sepa, Giropay and instant bank transfer.
We specifically use the secure payment method via 3D Secure Check.
First of all, you can get a comprehensive picture on our website. Our sophisticated program for functional testing, electrical safety, power systems and electrochemistry is described here.
If you have detailed questions, please contact our colleagues directly at info@lxinstruments.com. The e-mail will be forwarded to our sales department, who will get back to you.
In addition to numerous products, we also offer services. These range from training and maintenance to development. You can find out more